Company gives iPod battery service that Apple should be providing

I might have to get an iPod now after all.

Numerous times on this blog, I've written about how the biggest thing keeping me from getting an iPod is that they don't have user-replaceable batteries. Which is "bass-ackwards" 'cuz Apple could be making a fortune by selling spare batteries. Because especially with a power-guzzling thing like an iPod (especially in video mode) it makes sense that consumers should be able to slap in a freshly-charged battery during a long plane ride or elsewhere that a power socket isn't readily available. But Apple still seems loathe to take this simple, yet potentially very profitable, measure. Oh sure, Apple does have a battery-replacement program... but it charges around $70 and then they don't even guarantee that you'll get your original iPod back!

Then I happened to find this news story about a company called iPodjuice.com. For $29 you send in your iPod, and the company replaces the worn-out battery. Not only that but you get your original iPod back, along with its contents (that you may or may not have paid for) intact! And supposedly the batteries that iPodjuice.com put in last much longer than the ones that Apple installs. They also service iPhones, and boast of being able to replace the battery and ship the iPhone back on the same day that it was received. iPodjuice.com is so confident of their batteries and service, that they have a ten-year guarantee from the date of purchase.

I won't commit to buying an iPod yet... but knowing that there is a company out there doing what Apple is consciously neglecting to do for its own product, does tantalize me toward possibly purchasing one in the near future. If only Apple wasn't so stubborn about this point: they would no doubt be selling more iPods than they already are.

Categories: apple, customer service, iphone, ipod, ipodjuice.com, technology