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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Saturday, June 21, 2008

iPod classic owners can finally get a new battery (WITHOUT hurting their iPod!)

Ever since this past holiday season I've been the proud owner of an 80 gigabyte iPod classic. It's gone with me just about everywhere: why just tell people about things like Forcery and my famous school board campaign commercial when I can show it to them, too! In addition to those and thousands of songs I've also put a ton of movies (the entire Star Wars saga, The Lord of the Rings trilogy, Batman Begins, Sweeney Todd, Transformers, UHF just to name a few), not to mention every episode of Lost, along with several clips from Sesame Street and individual Garfield and Friends cartoons. And hundreds of photos, too.

So yeah, my iPod classic has become an indispensable part of my mobile persona. And I haven't had to face the problem yet, but the eventual lessening of my iPod's battery charge has been on my mind, 'cuz I'm the kind of guy who likes to be able to keep using the things he invests in for a long time. Unfortunately like every other iPod ever produced, Apple has not allowed individual users to easily replace the batteries. Steve Jobs thinks it would ruin the look of the iPod (yeah well what about all the millions of dollars that his company could make from selling spare batteries?!). So in the past few years a cottage industry has arisen of companies that provide spare batteries and tools for owners to open the iPod and swap the battery out. One that is widely considered among the most reputable is Milliamp LTD's ipodjuice.com, and I've written about them before. Although I've yet to use their services, I know lots of iPod owners who swear by them.

All well and good... except that when it came time to roll out the iPod classic, Apple made it much harder to remove the case and replace the battery without severely damaging the iPod! Previous iPods could be easily opened with ipodjuice.com's iOpener tool. But the iPod classic's harsh internal locks chew up and spit out the plastic iOpener when its use is attempted.

It took them several months, but ipodjuice.com now has a way to safely replace the iPod classic's battery.

You can't do it yourself like previous iPod models, but you can send your iPod classic to ipodjuice.com. They will replace the battery and usually be able to quickly ship it back to you on the same day. Some folks have told me that turnaround time to either side of the country from the company's location in San Antonio, Texas is less than a week.

Like I said, I haven't used ipodjuice.com yet, and I don't own any stake in the company (and the only time I've been to San Antonio was when I drove down from Austin during my trip this past December). But since this is something that a lot of iPod classic owners have been frustrated with, I thought I'd do my part and spread the word that there is now some help out there if they ever need it :-)

Sunday, October 28, 2007

Company gives iPod battery service that Apple should be providing

I might have to get an iPod now after all.

Numerous times on this blog, I've written about how the biggest thing keeping me from getting an iPod is that they don't have user-replaceable batteries. Which is "bass-ackwards" 'cuz Apple could be making a fortune by selling spare batteries. Because especially with a power-guzzling thing like an iPod (especially in video mode) it makes sense that consumers should be able to slap in a freshly-charged battery during a long plane ride or elsewhere that a power socket isn't readily available. But Apple still seems loathe to take this simple, yet potentially very profitable, measure. Oh sure, Apple does have a battery-replacement program... but it charges around $70 and then they don't even guarantee that you'll get your original iPod back!

Then I happened to find this news story about a company called iPodjuice.com. For $29 you send in your iPod, and the company replaces the worn-out battery. Not only that but you get your original iPod back, along with its contents (that you may or may not have paid for) intact! And supposedly the batteries that iPodjuice.com put in last much longer than the ones that Apple installs. They also service iPhones, and boast of being able to replace the battery and ship the iPhone back on the same day that it was received. iPodjuice.com is so confident of their batteries and service, that they have a ten-year guarantee from the date of purchase.

I won't commit to buying an iPod yet... but knowing that there is a company out there doing what Apple is consciously neglecting to do for its own product, does tantalize me toward possibly purchasing one in the near future. If only Apple wasn't so stubborn about this point: they would no doubt be selling more iPods than they already are.